We have a 15-day exchange policy, which means you have 15 days after receiving your item(s) to request an exchange or store credit.
To be eligible for an exchange or store credit, your item(s) must be in original condition, unworn or unused, with all tags attached. You’ll also need the receipt or proof of purchase.
To start the process, please email us at firstname.lastname@example.org, with your name, order number, and reason you are requesting an exchage or credit.
If your item(s) is accepted, we’ll provide instructions on how and where to send your package. It is your responsibility to pay the shipping costs for the items you return. All shipping costs are non-refundable. Items sent back to us without first requesting an exchange or credit will not be accepted.
We will notify you once we’ve received and inspected your item(s), and let you know if the exchange or credit was approved or not. If approved, you’ll be notified by email.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item. You can email us with any questions regarding making an exchange.
Can I cancel my order(s)?
Yes. Cancellations must be made within 24 hours after placing order.
Send us an email within 24 hours and let us know the reason why you wish to cancel your order. We do NOT accept cancellation of orders outside the 24 hour window and/or because of the Standard Shipping reason. Please note that our Standard Shipping rates are posted in each product’s description hence all customers should be aware of this before concluding an order. All exchanges will be processed within 24-48 hours.
Please send us an email stating your concern and attach a picture of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order to get a replacement or credit. Note: Our team will inspect /verify the photo(s) before we issue a replacement. CFS Scrubs reserves the right to refuse any replacement or credit if it does not meet the above criteria.